Rick Sammartino
Community moderator
- Total activity 7078
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 7
- Subscriptions 2657
Activity overview
Latest activity by Rick Sammartino-
Rick Sammartino commented,
Hey Lawrence, I downloaded your image and tried it on my Windows PC. I tried it multiple times but I was unable to make the error occur. I expect errors like this to be caused by the GPU. I don't k...
-
Rick Sammartino commented,
https://www.youtube.com/watch?v=v1NWmP5a5bA
-
Rick Sammartino commented,
You should report the problem to On1 tech support. Tell them what's happening and what you've already done to try and fix it. https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submi...
-
Rick Sammartino commented,
Are you sure there is no onphoto file? Sometimes Photo raw is just slow to show new files. You could check that folder outside of On1 with file explorer.
-
Rick Sammartino commented,
The first thing to try is to delete the settings file and see if that corrects the problem. Follow the instructions in the article below. If that doesn't help, you should contact On1 tech support a...
-
Rick Sammartino commented,
On1 what? There are 6 different On1 programs. Which one are we talking about? If you're trying to get access to Photo Raw, you can't. Photo Raw is not a Plugin program. In order to access all of th...
-
Rick Sammartino commented,
Andreas, I suggested that you do all of that so you can send proper data in to support to illustrate the problem. Not so you could brush it off and complain that you know how it works. In addition,...
-
Rick Sammartino commented,
From your photos, it appears that they are identified the same, so not sure why they are treated different. You should send these examples in to On1 tech support and ask them. https://on1help.zende...
-
Rick Sammartino commented,
If you haven't sent all of this in to tech support, you need to do that.
-
Rick Sammartino commented,
I don't use On1 Effects, but this is what I found... Page 8 of the user guide shows the two ways to access Effects from Lightroom... Details on how to do it are on the pages following. As for Laye...