Stevan Sims
- Total activity 12
- Last activity
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Activity overview
Latest activity by Stevan Sims-
Stevan Sims commented,
Hi Frank, Sorry to hear that you are having the same problem I had. It took me 4 support tickets & this forum post to get any response from them. I guess my case isn't isolated. Too bad they have g...
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Stevan Sims commented,
Thanks to all who assisted & offered their suggestions. ON1 finally contacted me. They advised they had to reset something on their end. Apparently my database guess was correct. I was able to acti...
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Stevan Sims commented,
trial works...but only for total of 30 days....all but one of the tickets show open. They marked the first one solved not long after I entered it without adding any comment, contacting me or doing ...
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Stevan Sims commented,
At least they answer yours Rick :)
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Stevan Sims commented,
yep, same username/password. I'm obviously using the right one since login on web works fine. I just purchased this one so it's hasn't been activated
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Stevan Sims commented,
click on your name at the top right and pick support tickets
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Stevan Sims commented,
Thanks Rick, but I found that the first thing & did all the steps...didn't make any difference
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Stevan Sims commented,
error is -7 activation...my account show 0 activations used. did all the hoops the web page suggests. password change, re download & re-install. since the web page won't even allow me an off line ...
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Stevan Sims commented,
checked the spam & the online account showing tickets...nothing. I immediately started getting advertisements from ON1 when I made the purchase and also the password change notification. They're ju...
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Stevan Sims created a post,
is ON1 support normally this bad?
I have entered 4 support tickets with no response to any of them. The first one was marked solved without doing anything or making an entry. This relates to activation problems with on1 photo raw 2...