Bartek Krawczyk
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Activity overview
Latest activity by Bartek Krawczyk-
Bartek Krawczyk commented,
I've provided them with RAWs, movies and on1 files on 04.01.2019. Since them I followed up asking for an update 3 times and no reply. My support case is 175457. Not very good customer care I would ...
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Bartek Krawczyk commented,
I ma waiting for 6 days now for support's reply after I've sent them example raw files and a recording of the slowness. No news.
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Bartek Krawczyk commented,
I've provided them with sample RAWs from my 5D mark III, on1 files and two movies: one showing how poorly On1 Photo RAW 2019.1 works and another one showing how well DxO OpticsPro 9 works on the sa...
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Bartek Krawczyk commented,
I am working on trial version but it bugs me greatly I am troubleshooting this for them. If there are so many of us with this issue it is impossible for them not to be able to reproduce the problem...
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Bartek Krawczyk commented,
I've been asked to record a movie to show them how slow it is and share an example RAW with which I have issue. And it is not only Windows 10 issue, I have an issue both on Windows 10 and 7 on two ...
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Bartek Krawczyk commented,
Same for me. I have provided them with logs from my laptop with the specs mentioned above and my desktop PC:i7-6700, 16GB RAM, GeForce GTX 970 with latest drivers. Although on desktop it is faster ...
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Bartek Krawczyk commented,
I had a standard reply asking to reinstall, update drivers etc. Which did not help at all. Next I asked them to actually read my report and they got back to me asking for a log file from on1 which ...
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Bartek Krawczyk commented,
I have exact same issues on Lenovo L570, Core i5-6400U, 8GB ram, SSD drive, Intel 520 graphics card. Zooming in on imported raw from Canon 5d mark 3 takes around 20 seconds. Any operation is hardly...