Carl Traub
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Posts
Votes on activity by Carl Traub-
Add/Remove program entry still missing for PR 2022.5
After installing PR 2022.0 when it was first released, I reported to support that no entry to uninstall 2022 had been created on my Win 10 system. They blamed registry corruption (which it isn't) ...
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Using a non-gaming video card?
I'm curious whether anyone is using a non-gaming video card with On1. There are several "professional" workstation grade cards that offer performance, but are not suitable for gaming. AMD has the ...
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Levels window goes 'blank'
I'm wondering if anyone sees this issue. I often notice while moving sliders that the Levels window displays invalid data. It's usually just a vertical line at the left side of the control, but I...
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PR 2022 not shown in uninstall programs area
I'm wondering if anyone sees this - it seems rather odd. I'm running on Win 10. I currently have PR 2020, 2021, and 2022 installed. I was going to uninstall 2020. I noticed that in my "Apps and Fe...
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Bogus camera models in Preferences->Files
I just installed my upgrade to 2022, and noticed some odd data on the Preferences->Files tab. [It turns out that this same information was also in my 2021 installation, but this section doesn't ex...
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'Show in Explorer' showing the parent folder
AnsweredPR 2021 on Windows. In Browse mode, the left hand pane has Browse selected so that is shows the folder structure on my hard drive. My root folder is D:\Pictures, with each subfolder for a specific ...
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Does On1 convert to DNG?
On1 support sent out a request today for noisy images to show off their On1 NoNoise product. But they are only accepting images in DNG format. On1 doesn't seem to have an option to export in DNG f...
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Change Alt-Tab behavior?
AnsweredI'm running on Windows. When editing an image in Mask mode, the Alt-Tab keystroke toggles Keep/Drop mode for the Mask. But the Windows default action for Alt-Tab is to switch windows/applications,...
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Auto crop after leveling?
After performing a leveling action on an image, small triangular areas around the border become white, indicating that they are outside of the valid image rectangle area. Is there a way to have On1...
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Here's why tech support stops replying to you.
I have been sending ticket updates and requests for feedback to support on several unanswered tickets since January, without any feedback on any of them. One tech requested an .ON1 file to reprodu...