Robert Macdonald
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Activity overview
Latest activity by Robert Macdonald-
Robert Macdonald commented,
I tried what you suggested. Removed ON1 2023 (complete uninstall including all leftover files and directory), reinstalled and.....no joy. Still cannot see the effects of any edits. Still cannot zoo...
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Robert Macdonald created a post,
Still major issues with patched 2023
The good news is that ON1 2023 now opens my CR3 files - I could not open them before without the program crashing. The bad news, I can do nothing with the opened file (CR3). The ‘magnifying glass’ ...
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Robert Macdonald commented,
Although I have a Radeon card, I thought I would try your suggestion, Richard. No joy. Still crashes - but strangely only with photos I have shot in the last two years (photos taken with Canon mirr...
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Robert Macdonald commented,
Version 2023 obviously was not tested enough (at least for Windows folks). It does not matter what video card you are using, ON1 2023 crashes as soon as you try to edit a photo no matter the type o...
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Robert Macdonald commented,
I have an AMD Radeon card. I do not think this is a hardware issue but a bug in the 2023 software. I was instructed to download latest driver for the card - I am running the latest driver. I meet A...
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Robert Macdonald commented,
I don't use the Cloud so I don't know. I note some people are having problems syncing though. Sorry I can't help.
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Robert Macdonald commented,
Lots of people are having issues when trying to edit RAW files of any format in 2023. I suspect we will see a new release soon as many of us have submitted tickets to support. Meanwhile, it is back...
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Robert Macdonald commented,
My 2023 Raw crashes as soon as I try to open a DNG file for editing. No idea why. I have sent a ticket to support but it may be a few days before I get an answer.