Sarah Dawe

  • Total activity 12
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 3

Activity overview

Latest activity by Sarah Dawe
  • Sarah Dawe commented,

    Thanks Brian, I did do a search for all the HEIF topics but couldn't find anything relevant.  I have a Sony and it shoots HIF files and in Mac Viewer they look decent but can't get On1 to see the f...

  • Sarah Dawe created a post,

    File Types

    Hi Does anyone know if On1 plan to start supporting HEIF files in the near future?  As a sports shooter the HEIF files are better and smaller than traditional JPEG (my camera supports 4:2:2) so to ...

  • Sarah Dawe created a post,

    Export with Watermarks

    Answered

    I am raising a new post as although I tagged this onto the end of my previous post, I didn't get any acknowledgement from admin to say they are looking into it again. Ok, I finally got around to re...

  • Sarah Dawe commented,

    Ok, I finally got around to re-installing the new version and trying it out tonight.  I was able to export an image, but then I tried to export with a Watermark and the program just crashed.  I the...

  • Sarah Dawe commented,

    I did the Delete Settings and it still kept coming back. I have now received an email back from On1 support saying they have created a bug ticket from the problem and hope to have a patch soon. The...

  • Sarah Dawe commented,

    Thanks Hakan, those half green export files are exactly how mine look too! I have raised a ticket so hoping they can do something very soon as the photos I am trying to export are needed by my cust...

  • Sarah Dawe commented,

    Maybe I spoke too soon. The Delete Settings thing worked the first time, but then when I was trying to do a bulk export once again On1 crashed and when I tried it again it was exporting the weird h...

  • Sarah Dawe commented,

    Thanks Rick, that has solved the issue after several crashes it seems to be stable again for now. Thanks 

  • Sarah Dawe created a post,

    Export with Watermarks

    I have today updated with the new version and now every time I try to export with a Watermark  it is faulting and exporting almost like half a file which is brightly green coloured and only 880kb i...