
Juergen Ziegler
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Activity overview
Latest activity by Juergen Ziegler-
Juergen Ziegler created a post,
On1 2021 text size way to big on 4K monitor [solved]
Today the font in On1 2021 was much biger than yesterday with no changes made to my Win 10 system. While my UI text is scaled at 150%, the On1 text looked more like 200% or more. Looked throug...
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Juergen Ziegler commented,
I reverted the installation of the missing dll so that the system is like before. Then I ran the installation on the Visual C++ runtimes 2015-2019 again to make sure everything is registered. I che...
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Juergen Ziegler commented,
Between my initial try yesterday and 10 minutes ago maybe 10 times or more in various configurations inkl. after already installing. Tech guys mailed again, and asked the second time for a log file...
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Juergen Ziegler commented,
What do you mean by re-running? The service or the installation program?
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Juergen Ziegler commented,
New mail from tech team, I should try a "clean boot". Did as asked, no effect. Deinstalled Bitdefender, cleaned, tried again, also no effect. This is frustrating.
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Juergen Ziegler commented,
Already opened a ticket (as stated in my post) but thanks.
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Juergen Ziegler commented,
Thank you, already had the runtimes installed prior to the Portrait AI installation.
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Juergen Ziegler created a post,
Portrait AI does not start on my new laptop +++SOLVED+++
AnsweredHi, I tried to install Portrait AI on my new laptop. Installation went w/o error but when I finished the installation Portrait AI does not start from inside the installation (box checked). Starte...
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Juergen Ziegler commented,
Sometimes I see the previews both mobile and desktop, sometimes not. It has nothing to do with the applied settings. Sometimes it loses the crop I apply on On1 on the Desktop, sometimes the crop is...
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Juergen Ziegler commented,
Working on both pictures on my desktop synched them back to the phone with the preview. Support request created and updated.