Juergen Ziegler

Total activity 28
Last activity November 09, 2020 15:57
Member since May 03, 2019 06:36

Following 0 users
Followed by 0 users
Votes 6
Subscriptions 7

Activity overview

Latest activity by Juergen Ziegler

Juergen Ziegler created a post, November 09, 2020 15:57
On1 2021 text size way to big on 4K monitor [solved]
1. Community
2. User to User Technical Support - Windows
Today the font in On1 2021 was much biger than yesterday with no changes made to my Win 10 system. While my UI text is scaled at 150%, the On1 text looked more like 200% or more. Looked throug...
- Juergen Ziegler
- November 09, 2020 15:57
- 3 followers
- 2 comments
- 0 votes
Juergen Ziegler commented, September 23, 2020 07:56
I reverted the installation of the missing dll so that the system is like before. Then I ran the installation on the Visual C++ runtimes 2015-2019 again to make sure everything is registered. I che...
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- Juergen Ziegler
- September 23, 2020 08:56
- Edited
- 0 votes
Juergen Ziegler commented, September 22, 2020 18:59
Between my initial try yesterday and 10 minutes ago maybe 10 times or more in various configurations inkl. after already installing. Tech guys mailed again, and asked the second time for a log file...
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- Juergen Ziegler
- September 22, 2020 18:59
- 0 votes
Juergen Ziegler commented, September 22, 2020 18:34
What do you mean by re-running? The service or the installation program?
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- Juergen Ziegler
- September 22, 2020 18:34
- 0 votes
Juergen Ziegler commented, September 22, 2020 18:26
New mail from tech team, I should try a "clean boot". Did as asked, no effect. Deinstalled Bitdefender, cleaned, tried again, also no effect. This is frustrating.
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- Juergen Ziegler
- September 22, 2020 18:29
- Edited
- 0 votes
Juergen Ziegler commented, September 22, 2020 16:54
Already opened a ticket (as stated in my post) but thanks.
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- Juergen Ziegler
- September 22, 2020 16:54
- 0 votes
Juergen Ziegler commented, September 22, 2020 09:41
Thank you, already had the runtimes installed prior to the Portrait AI installation.
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- Juergen Ziegler
- September 22, 2020 09:41
- 0 votes
Juergen Ziegler created a post, September 22, 2020 06:20
Portrait AI does not start on my new laptop +++SOLVED+++
Answered
1. Community
2. User to User Technical Support - Windows
Hi, I tried to install Portrait AI on my new laptop. Installation went w/o error but when I finished the installation Portrait AI does not start from inside the installation (box checked). Starte...
- Juergen Ziegler
- September 23, 2020 07:56
- Edited
- 5 followers
- 13 comments
- 0 votes
Juergen Ziegler commented, August 19, 2020 13:08
Sometimes I see the previews both mobile and desktop, sometimes not. It has nothing to do with the applied settings. Sometimes it loses the crop I apply on On1 on the Desktop, sometimes the crop is...
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- Juergen Ziegler
- August 19, 2020 13:08
- 0 votes
Juergen Ziegler commented, June 29, 2020 17:53
Working on both pictures on my desktop synched them back to the phone with the preview. Support request created and updated.
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- Juergen Ziegler
- June 29, 2020 17:53
- 0 votes