Hot Topics

  •   -7 error Password Incorrect - ON1 Photo (RAW) 2017

    IMPORTANT: Use the email purchased with to activate ON1 Photo (RAW) 2017. This error message indicates you are not using the correct password to login to your account.  To fix this error message, ...

  •   ON1 Photo RAW 2017 - FAQs

      Q: What is my license number? A: There are no license numbers for ON1 Photo 2017 (Photo RAW). To activate the program, all you will need to do is sign into your account when you launch the progra...

  •   ON1 Photo RAW Activation Error (-4) (-7) (-8) or (-11)

      To activate the new ON1 Photo RAW, you will need to sign in with the same email that you used to purchase. Your password is the same password that you use to login to your User Account on our web...

  •   ON1 and Photoshop CC 2017 Plugin Compatibility

    Adobe has announced and released a new version of Adobe Photoshop 2017 today (November 2 2016). The Photo 10.5 family products and the new Photo RAW (available late November 2016) are the only ON1 ...

  •   How to Install and Activate ON1 Photo RAW - (latest version 2017.5)

    Updated – 6.30.2017 The Full Version of ON1 Photo RAW 2017.5 is now available for download! Please click here for the most up to date release notes and solved issues.  To activate the new ON1 Photo...

  •   ON1 Photo 10.5 (and earlier) Compatible File Types

      **IMPORTANT NOTE FOR ON1 Photo RAW Users** For an updated list of cameras models that are supported in ON1 Photo RAW please click here.     The list below lists all compatible Raw file types for ...

  •   ON1 and Mac OS X 10.12 Sierra Compatibility

    The following programs have been tested and are supported on the latest Mac OS Sierra: ON1 Photo 10.5  ON1 Enhance 10.5 ON1 Layers 10.5  ON1 Portrait 10.5 ON1 Resize 10.5  ON1 Browse 10.5  ON1 Effe...

  •   ON1 Photo RAW Q&A with Product Manger Dan Harlacher

      In-depth Knowledge about ON1 Photo RAW, provided by our Product Manager Dan Harlacher's live Q&A recap for ON1 Photo RAW.   View all of Dan Harlacher's ON1 Photo RAW videos. 

  •   ON1 Photo 2017 (Photo RAW) FAQS

    Is ON1 Photo 2017 (Photo RAW) the next version of ON1 Photo and Perfect Photo Suite? Yes. ON1 Photo 2017 (Photo RAW) builds on the foundation of previous versions of ON1 apps but has much more powe...

  •   ON1 Photo RAW Technical Specifications

        Minimum Recommended Operating System  Mac OS X 10.9, 10.10 or 10.11Windows Windows 7, Windows 8 or Windows 10 current maintenance releases, 64 bit only  Mac OS X 10.9, 10.10 or 10...

  •   ON1 Phone Support

    We often get asked the question “Why do you no longer offer live phone support?” Our support staff is a small team of software experts and photography enthusiasts based at our company headquarters ...

  •   March Loyalty Rewards not installing - (Preset Pack has installed 0 Files)

    There is a known issue with the latest ON1 Loyalty Rewards Push Process Presets from Jonny Davenport. We have resolved this problem by breaking up the preset pack into two download links. Please do...

  •   ON1 Photo RAW 2017 - Compatible File Types and Supported Cameras

    The file types and camera models in the list below are supported in ON1 Photo RAW. In order to open an image in our programs (Legacy and current versions), your images must be in 8 or 16 bit RGB co...

  •   Receiving "Disk Error" with Photo 10.5.1 plugins in Photoshop CC 2015.5

    If you are not seeing the ON1 Photo 10 plugins listed under File > Automate in Adobe Photoshop or are receiving the error message shown above when trying to launch an ON1 Photo 10 plugin from t...

  •   Adobe Photoshop CC 2015.5 – Plugins Missing

    ON1 Photo 10 Adobe recently released an update to Creative Cloud, version 2015.5. If you are using ON1 Photo 10 as a plug-in to Photoshop and you install this Adobe update, you will not see your O...

  •   PhotoFrame Classic Borders & Textures

    Watch and see how to use the PhotoFrame Borders and Textures. Download Borders & TexturesThese borders and textures can be found in the Effects and Layers modules of ON1 Photo 10 or ON1 Photo ...

  •   ON1 Photo 10 Apple Photos Extension

    How to add the ON1 Photo 10 extension to Apple Photos *IMPORTANT NOTICE* The Apple Photos Extension is only available on Macs running El Capitan 10.11.xx or above.  1. Select an image in Apple Phot...

  •   Error -214... During Installation (Windows Only)

    If you are receiving a -214... error during the installation of any program. Please restart your machine and try to run the installer again.  If a simple restart of your computer has not fixed t...

  •   What is ON1 Plus Pro?

    ON1 Plus Pro is a membership to deliver you the ultimate ON1 experience. With ON1 Plus Pro you receive: the apps, coaching, community, rewards, and so much more. Most importantly, ON1 Plus is NOT ...

  •   Application launches and then disappears (Photo 10.5.1 only)

    ** Updated 03.31.2017 ** This issue is only present on older versions of ON1 Photo 10.  The latest version is 10.5.2. The ON1 Photo 10.5.2 update corrects an issue with our software licensing activ...

  •   -151 / -152 error

    updated 03.22.2017 “There was a problem communicating with the activation background process. Please reinstall the product. (-151)” (Mac only) Please refer to this support article (updated 03.22.20...

  •   Recover Photo Catalog? message when opening ON1 Photo 10

    This message indicates that your Favorites/Watched folder(s) that are being cached may have been corrupted due to a file or unexpected crash.  Click OK to recover from a backup. More informatio...

  •   How to install Scott Davenport Landscape Pro Pack Presets

    1. Right click on the .ONPreset file > Open With > ON1 Photo 10.  2. Click Yes 3. Click Close 4. Open ON1 Effects 10 and look under Presets > Scott Davenport Landscape Pro Pack  

  •   PHOTO 10 ACTIVATION - SOAP CONNECTION TIMED OUT

    If you were receiving the error message below when trying to activate the new Photo 10 please try activating again. This issue has been fixed.  We apologize for this inconvenience.  

  •   ON1 Photo 10.1 Release Notes

    Below is a complete list of all of the bugs fixed with the 10.1 release for ON1 Photo 10. You can download the link for the update below. Download ON1 Photo 10.1 for Mac Download ON1 Photo 10.1 ...

  •   Plugins not launching from Adobe PS CC 2015

    With the latest version of Adobe Photoshop CC 2015 there appears to be an issue with the sixth entry of plugins from the Filters menu. If the ON1 category shows up sixth in your list of third-part...

  •   ON1 Photo 10 Asks For Activation Each Time (Windows)

      Please make sure you are running the most up to date version of the Photo 10.5.2 to resolve this problem. You will be able to download and install from the link below: http://ononesoft.cachefly.n...

  •   ON1 Plus Information

    ON1 Plus is a brand new product offering for ON1, Inc.  To learn more, please visit this page.  If you are looking for FAQs about ON1 Plus, please GO HERE FOR ON1 PLUS FAQS.    

  •   ON1 Photo 10 FAQs

    Can I upgrade from the Perfect Photo Suite to the new ON1 Photo 10?  Yes!  Existing Suite owners can upgrade to ON1 Photo 10 for $89.99 - the same price as the Perfect Photo Suite 9 upgrade in 20...

  •   ON1 and Windows 10 Compatibility

    All ON1 products version 10 and higher available are compatible with Windows 10. This includes: ON1 Photo 2017 (Photo RAW)  ON1 Photo 10  ON1 Resize 10  ON1 Effects 10   If you own an older version...