Hot Topics

  •   How to access My Extras and ON1 Extras Folders - ON1 Photo RAW 2019

    We have made some user interface changes in the new On1 Photo Raw 2019, the "ON1 Extras" and "My Extras" are still in the program. Just like our previous versions, all of your e...

  •   Installing the ON1 Photo RAW 2019 Trial

    The following instructions are for downloading and installing the free 30-day trial of ON1 Photo RAW 2019. If you are already an owner of ON1 Photo RAW 2019, please refer to this page.   Download a...

  •   ON1 Photo RAW 2019 - FAQs

    Q: When will ON1 Photo RAW 2019 be available for download?  A: The final release of ON1 Photo RAW 2019 will be available in November. We will be updating our website with more information on the of...

  •   How to Install and Activate ON1 Photo RAW 2018.5

    Updated August 20th 2018  If you are able to login to your User Account on our website, you are ready to install and activate the new Photo RAW. The links on this page have been updated for the FUL...

  •   ON1 Photo RAW 2018 FAQs

    When will the final version of ON1 Photo RAW 2018 be released? The Photo Raw 2018 is now available for download! To download the current version, please visit the release notes page here.     How ...

  •   ON1 Photo RAW 2018.5 - Release Notes

    ON1 Photo RAW 2018.5 Release Notes Version 2018.5 (12.5.3.5757) Release Notes August 20th, 2018 Welcome ON1 Users! ON1 Photo RAW 2018.5 includes the essential tools and features every photographer...

  •   How to Update Video Card Driver and Set Default GPU - Open GL 3.3 Error (Windows Only)

    The "Open GL 3.3" and "-1018" error messages may occur during install process or when launching an ON1. This problem is a Windows specific issue and is easily resolved by updati...

  •   -7 error Password Incorrect - ON1 Photo RAW 2017/2018

    IMPORTANT: Use the email purchased with to activate ON1 Photo RAW 2017/2018. This error message indicates you are not using the correct password to login to your account.  To fix this error messag...

  •   ON1 Photo RAW Activation Error (-4) (-7) (-8) or (-11)

      To activate the new ON1 Photo RAW, you will need to sign in with the same email that you used to purchase on our website. Your password is the same password that you use to login to your User Acc...

  •   How to Install and Activate ON1 Photo RAW 2017.7

    Updated – 12.8.2017 The Full Version of ON1 Photo RAW 2017.7 is now available for download! Please click here for the most up to date release notes and fixed issues.  To activate the new ON1 Photo ...

  •   ON1 Photo 10.5 (and earlier) Compatible File Types

      **IMPORTANT NOTE FOR ON1 Photo RAW Users** For an updated list of cameras models that are supported in ON1 Photo RAW please click here.     The list below lists all compatible Raw file types for ...

  •   ON1 Photo RAW 2017/2018 Technical Specifications

     ON1 Photo Raw 2017 and 2018 System Requirements   Minimum Recommended Operating System  Mac OS X 10.10, 10.11, 10.12, 10.13 or 10.14Windows Windows 7, Windows 8 or Windows 10 current...

  •   How to Install LUTs in Photo Raw 2018.5

    This article applies to the Photo Raw 2018.5 users only. If you are a Photo Raw 2018 owner, please make sure you are running the most up to date version of the Photo Raw 2018 on our Release Notes p...

  •   How to Install, Save and Manage Presets in Photo Raw 2018.5

    This article applies to the Photo Raw 2018.5 only! For help installing and managing presets in the Photo Raw 2017 or Photo 10.5, please click here.  *** IMPORTANT NOTE FOR Photo Raw 2018 USERS *** ...

  •   How to Adjust Photo RAW's Appearance on High Resolution Displays (Windows ONLY)

    If you're using a Windows machine with a high resolution, small display, or a display with a high DPI setting, you may notice Photo RAW doesn't scale properly, and that certain parts of the program...

  •   Tethered Shooting in ON1 Photo RAW 2018

    We have added a new tethered shooting feature to the ON1 Browse module in ON1 Photo RAW 2018. For a complete list of new features and bug fixes included in the latest update, please refer to our Re...

  •   Trouble Signing in to Activate the Photo RAW 2018?

    You will be able to activate the program the same way as the Photo Raw 2017 activation by using the same exact email address and password that you used to purchase or sign into your User Account on...

  •   ON1 Phone Support

    We often get asked the question “Why do you no longer offer live phone support?” Our support staff is a small team of software experts and photography enthusiasts based at our company headquarters ...

  •   March Loyalty Rewards not installing - (Preset Pack has installed 0 Files)

    There is a known issue with the latest ON1 Loyalty Rewards Push Process Presets from Jonny Davenport. We have resolved this problem by breaking up the preset pack into two download links. Please do...

  •   ON1 Photo RAW 2017 - FAQs

      Q: What is my license number? A: There are no license numbers for ON1 Photo 2017 (Photo RAW). To activate the program, all you will need to do is sign into your account when you launch the progra...

  •   ON1 Photo RAW 2017.7 and 2018.5 - Compatible File Types and Supported Cameras

    Here are the file types and camera models in the list below are supported in ON1 Photo RAW. In order to open an image in our programs (Legacy and current versions), your images must be in 8 or 16 b...

  •   ON1 Photo RAW Q&A with Product Manager Dan Harlacher

      In-depth Knowledge about ON1 Photo RAW, provided by our Product Manager Dan Harlacher's live Q&A recap for ON1 Photo RAW.   View all of Dan Harlacher's ON1 Photo RAW videos. 

  •   ON1 Photo 2017 (Photo RAW) FAQS

    Is ON1 Photo 2017 (Photo RAW) the next version of ON1 Photo and Perfect Photo Suite? Yes. ON1 Photo 2017 (Photo RAW) builds on the foundation of previous versions of ON1 apps but has much more powe...

  •   Receiving "Disk Error" with Photo 10.5.1 plugins in Photoshop CC 2015.5

    If you are not seeing the ON1 Photo 10 plugins listed under File > Automate in Adobe Photoshop or are receiving the error message shown above when trying to launch an ON1 Photo 10 plugin from t...

  •   Adobe Photoshop CC 2015.5 – Plugins Missing

    ON1 Photo 10 Adobe recently released an update to Creative Cloud, version 2015.5. If you are using ON1 Photo 10 as a plug-in to Photoshop and you install this Adobe update, you will not see your O...

  •   PhotoFrame Classic Borders & Textures

    Watch and see how to use the PhotoFrame Borders and Textures. Download Borders & TexturesThese borders and textures can be found in the Effects and Layers modules of ON1 Photo 10 or ON1 Photo ...

  •   ON1 Photo 10 Apple Photos Extension

    How to add the ON1 Photo 10 extension to Apple Photos *IMPORTANT NOTICE* The Apple Photos Extension is only available on Macs running El Capitan 10.11.xx or above.  1. Select an image in Apple Phot...

  •   Error -214... During Installation (Windows Only)

    If you are receiving a -214... error during the installation of any program. Please restart your machine and try to run the installer again.  If a simple restart of your computer has not fixed thi...

  •   Application launches and then disappears (Photo 10.5.1 only)

    ** Updated 03.31.2017 ** This issue is only present on older versions of ON1 Photo 10.  The latest version is 10.5.2. The ON1 Photo 10.5.2 update corrects an issue with our software licensing activ...

  •   -151 / -152 error

    updated 03.22.2017 “There was a problem communicating with the activation background process. Please reinstall the product. (-151)” (Mac only) Please refer to this support article (updated 03.22.20...