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  •   Contact Customer Service / Tech Support

    Please click the link below to contact our support team. Contact ON1 Customer Support   Or, send us an email at cs@on1.com 

  •   ON1 USER GUIDES

    Current Products: * To download the PDF version of the User Guide, simply click on the PDF link and the PDF file will automatically be saved to your Downloads Folder.  ON1 Photo RAW 2018.5 — Web ...

  •   Where is my License Number?

    For some legacy versions (10 and below), your license number will be located on your purchase receipt and in your user account.  Please log in HERE to your user account to view your products and li...

  •   Am I Eligible to Upgrade to ON1 Photo RAW 2018?

    ON1 customers who own any previous version of our programs are eligible for the upgrade price to ON1 Photo RAW 2018. The upgrade is a full installer - no previous versions are required to be able t...

  •   ON1 Plus User Guide

    A User Guide to help ON1 Plus members navigate throughout all the extra features that ON1 Plus offers. Web Version PDF  

  •   How to Install ON1 Presets, Textures and Borders and Where to Find Them

    1.  Mac Users: RIGHT CLICK ON THE .ONPreset file > OPEN WITH > ON1 Photo RAW. (note: you can also drag and drop the .ONPreset file onto the ON1 Photo RAW icon to install the presets) Windows ...

  •   Lightroom CC and ON1 Compatibility

    April 21st, Adobe announced the latest release of Lightroom, also known as Lightroom CC and branded Lightroom 6 for non-subscribers. Please make sure you have the current version of your ON1 softwa...

  •   Apple App Store version of ON1 Photo 10

    We do offer a version of ON1 Photo 10 on the Apple App Store.  This version will only work as a stand alone application, and as an extension to Apple Photos.  There is no support for Adobe products...