All Support Articles

  •   ON1 Photo RAW 2017.7 Release Notes

    Click here to be directed to the ON1 Photo RAW 2017.7 Release Notes

  •   Uninstaller is Damaged - Mac ONLY

      **Important Note for Mac OS Sierra users** We are investigation a signing issue with the uninstaller and the new Seirra OS from Apple. We will be updating the uninstaller when a solution is avail...

  •   Product Downloads for ON1 Owners

      Installation Instructions do require you to turn off your virus protection program. Please DO NOT use the below download links if you are interested in a trial version of the products. If you ...

  •   Academic, Military, and Government Discounts

    ON1, Inc. is proud to offer Academic, Military, and Government discounts! How do I qualify?  (choose one of the below options) Send an email from your .edu, .gov, or .mil email address (this autom...

  •   Where Can I Download My Products?

    ON1 owners will be able to download all past purchases and bonus content from inside their User Account on our website by logging in here and going to MY ACCOUNT < PRODUCTS.     You can also do...

  •   How Do I Update My Account Details?

    ON1, Inc. offers user accounts for customers to login to view and manage their products.  For ON1 Plus members, this is how you view your coaching, training, and videos. Click here to get to the O...

  •   How do I deactivate my product?

    Deactivating in ON1 Photo 10 *Important Note* Newer versions of ON1 software products including ON1 Photo 10.5, ON1 Resize 10.5, and ON1 Effects 10.5 do not need to be activated or deactivated. If ...

  •   Unable to Crop in Plugins

    Due to restrictions in how Adobe Photoshop and Lightroom work with plugins, the Crop Tool in Photo RAW's plugins is not accessible and will appear greyed out.  Instead, you will need to do whatever...

  •   Why can't I use camera profiles?

    Camera profiles were introduced in the .5 update to Photo RAW 2018.  You'll first want to make sure you've installed the latest version of Photo RAW 2018 from the link below:   https://on1help.zend...

  •   Free LUTs for ON1 Photo RAW 2018.5 and Lightroom

    Looking for free LUTs to use inside of ON1 Photo RAW 2018.5 or Adobe® Lightroom? Click Here!For all of our free downloads, please visit this page.   Related Articles How to Install LUTs in Photo Ra...

  •   How to disable a custom color profile

    If Photo RAW has run into an issue with a color profile from a calibration tool or software, or if a color profile has become corrupt, you can reset your display's color settings by following the s...

  •   How to Install .xmp LUT Files into Lightroom

    Please note, the .xmp files in the "For Lightroom" folder are only needed if you would like to install and use these LUTs in Lightroom. If your only concern is to install and use these LU...

  •   LUTs FAQ - What are the .Cube and .xmp files for?

    LUT stands for "Look Up Table", and they are used to color grade your images to match the original scene, add life back to your images, or add a cinematic look. Many post-processing appli...

  •   Free Adobe Lightroom Presets

    Looking for free presets for Adobe® Lightroom®? Click Here All presets listed work with Adobe Lightroom 4, 5, 6, and Classic CC.

  •   Can I Use ON1 Products in a Different Language?

    Language Support   The ON1 Photo RAW user interface is available only in English at this time.   We have added a page on our website called the ON1 Photo Project. The ON1 Photo Project gives you th...

  •   How to Enable Sidecar Files

      Photo RAW has the ability to save your non-destructive edits either to its database, or to .ON1 sidecar files.  Once enabled, the sidecar files will be generated automatically and stored alongsid...

  •   Where Do I Find the ON1 Photo RAW Loyalty Rewards?

    ON1 Photo RAW Loyalty Rewards   ON1 Photo RAW 2018 owners receive free loyalty rewards each month!      You can find the monthly Loyalty Rewards in the product list in your ON1 user account or fro...

  •   How to Check Windows 10 Version

    To see what version of Windows 10 your PC is running, first click the Start button and select Settings: Click 'System': Scroll down to About:

  •   Billing Questions? - FAQs

    What payment methods do you accept? We accept Visa, MasterCard, American Express, Discover and PayPal.   When will my credit card be charged?  Your card will be charged immediately after completing...

  •   ON1 Effects 2018 Installation Instructions

    Please refer to the installation instructions below on how to install ON1 Effects 2018 on Mac and Windows. Prior to installing the program on your machine, please make sure your machine meets the m...

  •   ON1 Resize 2018.1 Release Notes

     ON1 Resize 2018 Version 2018.1 (12.1.1.5157) Release Notes April 10, 2018   Welcome ON1 Resize just got a whole lot better. The NEW ON1 Resize 2018 now includes one of the fastest ways to view, cu...

  •   ON1 Effects 2018.1 Release Notes

    ON1 Effects 2018 Version 2018 (12.1.1.5157) Release Notes April 10, 2018   Welcome Adding style is part of what defines you as a photographer. Effects 2018 includes hundreds of stackable filters, p...

  •   Hang While "Installing Lightroom Plugins" During Installation

    Our Development team is aware of a problem with the Photo Raw 2018 installer hanging at "installing Lightroom plugins" when attempting to install the update to version 2018.1 or 2018.1.1....

  •   Digital Asset Management and ON1 Photo RAW 2018.1

    As a special bonus for Photo RAW 2018 owners, Dan Harlacher put together a NEW course for using the new photo organizing features in version 2018.1 - Digital Asset Management and ON1 Photo RAW 2018...

  •   How to Share a File or Folder via Google Drive, WeTransfer, Amazon, Dropbox or oneDrive

    Unfortunately our file uploader on our Support Contact form does not accept raw files. If you need to send a copy of one of your images to our Technical Support team for further investigation, ther...

  •   10 Things Lightroom Users Need to Know About ON1 Photo RAW

    10 Things Lightroom Users Need to Know About ON1 Photo RAW   We see lots of questions from Adobe® Lightroom® users who use ON1 Photo RAW for Effects, but find themselves using other features in ON1...

  •   ON1 Photo for Mobile

    The free ON1 Photo for Mobile app (currently only for iOS, vote for the Android version here) is a great way to take your photos with you. You can sync your favorite photos from your desktop comput...

  •   Plus Terms & Conditions

    ON1 Plus Terms and Conditions Welcome to the terms and conditions (Terms) for ON1 Plus. These Terms are between you and ON1, Inc. and/or its affiliates ("ON1.com" or "Us") and g...

  •   How to fix the -7 Error - A Step by Step Guide

    Password incorrect, please check your user ID and password (-7) Similar error message when trying to login to your User Account on our website: These error message are common when trying to login...

  •   Does ON1 Support Tethered Shooting?

    Yes! However, this feature is only available in the Photo Raw 2018. Tethered shooting is not available in the Photo 10.5 or Photo Raw 2017. Tethered shooting was added to the Photo Raw 2018 after t...