All Support Articles

  •   ON1 Photo RAW 2017.7 Release Notes

    Click here to be directed to the ON1 Photo RAW 2017.7 Release Notes

  •   Uninstaller is Damaged - Mac ONLY

      **Important Note for Mac OS Sierra users** We are investigation a signing issue with the uninstaller and the new Seirra OS from Apple. We will be updating the uninstaller when a solution is avail...

  •   Product Downloads for ON1 Owners

      Installation Instructions do require you to turn off your virus protection program. Please DO NOT use the below download links if you are interested in a trial version of the products. If you ...

  •   I receive an error "The license has already been used (-23)/(-115)"

      Under the ON1, Inc. license agreement, the license allows for installation and activation on two computers (either Mac or Windows). If you are receiving the -23 or -115 error, please complete the...

  •   Academic, Military, and Government Discounts

    ON1, Inc. is proud to offer Academic, Military, and Government discounts! How do I qualify?  (choose one of the below options) Send an email from your .edu, .gov, or .mil email address (this autom...

  •   Where Can I Download My Products?

    ON1 owners will be able to download all past purchases and bonus content from inside their User Account on our website by logging in here and going to MY ACCOUNT < PRODUCTS.     You can also do...

  •   How do I update my account details?

    ON1, Inc. offers user accounts for customers to login to view and manage their products.  For ON1 Plus members, this is how you view your coaching, training, and videos. Click here to get to the O...

  •   How do I deactivate my product?

    Deactivating in ON1 Photo 10 *Important Note* Newer versions of ON1 software products including ON1 Photo 10.5, ON1 Resize 10.5, and ON1 Effects 10.5 do not need to be activated or deactivated. If ...

  •   How to Enable Sidecar Files

      Photo RAW has the ability to save your non-destructive edits either to its database, or to .ON1 sidecar files.  Once enabled, the sidecar files will be generated automatically and stored alongsid...

  •   Where do I find the ON1 Photo RAW Loyalty Rewards?

    ON1 Photo RAW Loyalty Rewards   ON1 Photo RAW 2018 owners receive free loyalty rewards each month!      You can find the monthly Loyalty Rewards in the product list in your ON1 user account or fro...

  •   How to Check Windows 10 Version

    To see what version of Windows 10 your PC is running, first click the Start button and select Settings: Click 'System': Scroll down to About:

  •   Billing Questions? - FAQs

    What payment methods do you accept? We accept Visa, MasterCard, American Express, Discover and PayPal.   When will my credit card be charged?  Your card will be charged immediately after completing...

  •   ON1 Effects 2018 Installation Instructions

    Please refer to the installation instructions below on how to install ON1 Effects 2018 on Mac and Windows. Prior to installing the program on your machine, please make sure your machine meets the m...

  •   ON1 Resize 2018.1 Release Notes

     ON1 Resize 2018 Version 2018.1 (12.1.1.5157) Release Notes April 10, 2018   Welcome ON1 Resize just got a whole lot better. The NEW ON1 Resize 2018 now includes one of the fastest ways to view, cu...

  •   ON1 Effects 2018.1 Release Notes

    ON1 Effects 2018 Version 2018 (12.1.1.5157) Release Notes April 10, 2018   Welcome Adding style is part of what defines you as a photographer. Effects 2018 includes hundreds of stackable filters, p...

  •   Hang while "installing Lightroom plugins" during Installation

    Our Development team is aware of a problem with the Photo Raw 2018 installer hanging at "installing Lightroom plugins" when attempting to install the update to version 2018.1 or 2018.1.1....

  •   Digital Asset Management and ON1 Photo RAW 2018.1

    As a special bonus for Photo RAW 2018 owners, Dan Harlacher put together a NEW course for using the new photo organizing features in version 2018.1 - Digital Asset Management and ON1 Photo RAW 2018...

  •   How to share a file or folder via Google Drive, WeTransfer, Amazon, Dropbox or oneDrive

    Unfortunately our file uploader on our Support Contact form does not accept raw files. If you need to send a copy of one of your images to our Technical Support team for further investigation, ther...

  •   Plus Terms & Conditions

    ON1 Plus Terms and Conditions Welcome to the terms and conditions (Terms) for ON1 Plus. These Terms are between you and ON1, Inc. and/or its affiliates ("ON1.com" or "Us") and g...

  •   How to fix the -7 Error - A Step by Step Guide

    Password incorrect, please check your user ID and password (-7) Similar error message when trying to login to your User Account on our website: These error message are common when trying to login...

  •   Does ON1 support tethered shooting?

    Yes! However, this feature is only available in the Photo Raw 2018. Tethered shooting is not available in the Photo 10.5 or Photo Raw 2017. Tethered shooting was added to the Photo Raw 2018 after t...

  •   On1 Product Refund Policy

    We offer a full money back guarantee within 30 days of your purchase. If you have pre-ordered one of our products, the full money back guarantee begins 30 days after the release date of the product...

  •   How to use the Histogram in ON1 Photo RAW

    Please refer to the training video from Matt Kloskowski for more help on how to understand and use the Histogram properly. Click here to view the video.  For more help on how to use the current and...

  •   Is there a ruler tool in ON1 Photo RAW?

    Unfortunately we do not have ruler tool that appears on screen like Adobe Photoshop and other photo editing applications. However, there are several ways to check the size of an image within our ap...

  •   Can you upload to SmugMug from Browse?

    Unfortunately we do not have a feature to share or upload directly to SmugMug from Browse. You will only be able to share to the options below: Please note, the sharing icon in the lower right han...

  •   Will ON1 Run on the Linux OS?

    Unfortunately not. Our programs (Legacy, Current and future) are only compatible with the Mac and Windows Operating Systems. The full technical specifications for all of our programs can be found o...

  •   How to download and access Photo RAW 2018 Master Courses

    The Photo RAW 2018 Master Courses are now available for download!   Click Here to download the Pano & Stitching Master Course   Click Here to download the Masking and Blending Master Course  ...

  •   Does ON1 utilize multiple CPU cores?

    Yes. While most of the working tasks are assigned to your machine's GPU while you are doing your editing, our programs (Legacy and current) will utilize all available cores on your machine. It does...

  •   How to safely backup your system (Mac and Windows)

    If you are installing the beta version of ON1 Photo RAW 2018 on your machine, we highly recommend backing up your photos first. While we do not expect any catastrophic issues to occur it is conside...

  •   ON1 Plus - ON1 Photo RAW 2018 FAQs

    This article covers frequently asked questions of ON1 Plus members, if you're looking for the general ON1 Photo RAW FAQs please go here. ON1 Plus FAQs As an ON1 Plus member am I entitled to a free ...