All Support Articles

  •   Uninstaller is Damaged - Mac ONLY

      **Important Note for Mac OS Sierra users** We are investigation a signing issue with the uninstaller and the new Seirra OS from Apple. We will be updating the uninstaller when a solution is avail...

  •   Product Downloads for ON1 Owners

      Installation Instructions do require you to turn off your virus protection program. Please DO NOT use the below download links if you are interested in a trial version of the products. If you ...

  •   I receive an error "The license has already been used (-23)/(-115)"

      Under the ON1, Inc. license agreement, the license allows for installation and activation on two computers (either Mac or Windows). If you are receiving the -23 or -115 error, please complete the...

  •   Academic, Military, and Government Discounts

    ON1, Inc. is proud to offer Academic, Military, and Government discounts for all products we offer, this includes ON1 Plus!   How do I qualify?  (choose one of the below options) Send an email fro...

  •   How Can I Add Favorites to my Plus Dashboard?

    The ON1 Plus Dashboard includes a convenient feature that enables you to add Favorites to your dashboard. Every individual post on the ON1 blog can be tagged as a "Favorite" and it will b...

  •   Still having trouble

    Still having trouble? If none of our troubleshooting steps have solved the problem, please contact ON1 Technical Support. Please provide information about your computer system, the troubleshooting ...

  •   ON1 Resize 10.5 System Requirements

    ON1 Resize 10.5 is the industry standard for image enlargements and features patented Genuine Fractals® technology, fractal-based interpolation algorithms—that quickly enlarge your images without l...

  •   Supported Lens Correction Profiles

    Every lens performs differently. The shape of the lens elements, the size of the sensor and the aperture that is used all combine to create different distortion, chromatic aberrations and periphera...

  •   Is Effects included in the Photo RAW 2017?

    Yes. The Effects module is included in the Photo RAW 2017. For more information on the modules and new features of the Photo RAW 2017 please see: ON1 Photo RAW 2017 Product Page ON1 Photo RAW Train...

  •   How do I Print?

    All you need to know about printing can be found by going to this page! We would highly recommend checking out these videos from Liz LePage on how to use ON1 Photo RAW 2017 for all the different as...

  •   How do I Print?

    All you need to know about printing can be found by going to this page! We would highly recommend checking out these videos from Liz LePage on how to use ON1 Photo RAW 2017 for all the different as...

  •   Is there a text function in the Photo RAW 2017?

    Unfortunately there is no text function in the new Photo RAW 2017. If you are adding text to your image, you will need to do so in another application or create a PSD or TIFF file with the text. On...

  •   Error -1018 when installing or launching ON1 (Windows Only)

    The -1018 error message during installation or launching an ON1 program relates to the GPU on this machine. To fix this error message, please first make sure your machine has a compatible GPU. The ...

  •   ON1 Effects 10.5 System Requirements

    Here are the complete system requirements needed to run ON1 Effects 10.5:     * Note: ON1 Effects 10.5 can be installed on up to 5 machines, both Mac and Windows.      

  •   ON1 Effects 10.5 System Requirements

    Here are the complete system requirements needed to run ON1 Effects 10.5:     * Note: ON1 Effects 10.5 can be installed on both Mac and Windows, and on up to 5 machines.      

  •   Loyalty Rewards for ON1 Photo 10

    * IMPORTANT NOTE * Please note, each preset pack will install the bonus items in a specific place. For example, Effects presets will install into the Effects module while the Develop presets will i...

  •   ON1 Plus Forum Discussion Policy

    The ON1 Plus forums are a friendly place for community discussion. Please treat others in the forums with the same respect you give your friends and family. ON1 Plus is your photo club — a place to...

  •   Important Notice for ON1 Effects 10 Owners

    The ON1 Effects 10.5.2 update corrects an issue with our software licensing activation system.  It includes all the improvements from versions 10.5, 10.1 as well as 10.0.1 and 10.0.2. It is recomme...

  •   Important Update for ON1 Resize 10 owners

      The ON1 Resize 10.5.2 update corrects an issue with our software licensing activation system.  It includes all the improvements from versions 10.5, 10.1 as well as 10.0.1 and 10.0.2. It is recomm...

  •   Important update for ON1 Photo 10 owners

      The ON1 Photo 10.5.2 update corrects an issue with our software licensing activation system.  It includes all the improvements from versions 10.5, 10.1 as well as 10.0.1 and 10.0.2. It is recomme...

  •   Important Notice for Owners of Photo Tune/Intellihance Pro

    As of April 1, 2017, older versions of Photo Tune and Intellihance Pro will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Photo 10.5!     Important Note: You can c...

  •   Important Notice for Owners of Photo Essentials

    As of April 1, 2017, older versions of Photo Essentials (1/2/3/4) will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Photo 10.5!     Important Note: You can contin...

  •   Important Notice for Owners of Perfect B&W

    As of April 1, 2017, older versions of Perfect B&W will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Photo 10.5!     Important Note: You can continue to use a...

  •   Important Notice for Owners of Perfect Portrait

    As of April 1, 2017, older versions of Perfect Portrait will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Photo 10.5!     Important Note: You can continue to use ...

  •   Important Notice for Owners of Perfect Enhance

    As of April 1, 2017, older versions of Perfect Enhance will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Photo 10.5!     Important Note: You can continue to use a...

  •   Important Notice for Owners of Perfect Layers

    As of April 1, 2017, older versions of Perfect Layers will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Photo 10.5!     Important Note: You can continue to use an...

  •   Important Notice for Owners of Perfect Effects

    As of April 1, 2017, older versions of Perfect Effects will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Effects 10.5!     Important Note: You can continue to use...

  •   Important Notice for Owners of Perfect Browse

    As of April 1, 2017, older versions of Perfect Browse will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Photo 10.5!     Important Note: You can continue to use an...

  •   Important Notice for owners of Perfect Resize/Genuine Fractals

    As of April 1, 2017, older versions of Perfect Resize and Genuine Fractals will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Resize 10.5!     Important Note: You ...

  •   Important Notice for Photo Frame Owners

    As of April 1, 2017, older versions of Photo Frame will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Photo 10.5!     Important Note: You can continue to use an ol...