All Support Articles

  •   ON1 Photo RAW 2017.7 Release Notes

    Click here to be directed to the ON1 Photo RAW 2017.7 Release Notes

  •   Uninstaller is Damaged - Mac ONLY

      **Important Note for Mac OS Sierra users** We are investigation a signing issue with the uninstaller and the new Seirra OS from Apple. We will be updating the uninstaller when a solution is avail...

  •   Product Downloads for ON1 Owners

      Installation Instructions do require you to turn off your virus protection program. Please DO NOT use the below download links if you are interested in a trial version of the products. If you ...

  •   I receive an error "The license has already been used (-23)/(-115)"

      Under the ON1, Inc. license agreement, the license allows for installation and activation on two computers (either Mac or Windows). If you are receiving the -23 or -115 error, please complete the...

  •   Academic, Military, and Government Discounts

    ON1, Inc. is proud to offer Academic, Military, and Government discounts! How do I qualify?  (choose one of the below options) Send an email from your .edu, .gov, or .mil email address (this autom...

  •   Where Can I Download My Products?

    ON1 owners will be able to download all past purchases and bonus content from inside their User Account on our website by logging in here and going to MY ACCOUNT < PRODUCTS.     You can also do...

  •   How do I update my account details?

    ON1, Inc. offers user accounts for customers to login to view and manage their products.  For ON1 Plus members, this is how you view your coaching, training, and videos. Click here to get to the O...

  •   How do I deactivate my product?

    Deactivating in ON1 Photo 10 *Important Note* Newer versions of ON1 software products including ON1 Photo 10.5, ON1 Resize 10.5, and ON1 Effects 10.5 do not need to be activated or deactivated. If ...

  •   How to share a file or folder via Google Drive, WeTransfer, Amazon, Dropbox or oneDrive

    Unfortunately our file uploader on our Support Contact form does not accept raw files. If you need to send a copy of one of your images to our Technical Support team for further investigation, ther...

  •   Plus Terms & Conditions

    ON1 Plus Terms and Conditions Welcome to the terms and conditions (Terms) for ON1 Plus. These Terms are between you and ON1, Inc. and/or its affiliates ("ON1.com" or "Us") and g...

  •   How to fix the -7 Error - A Step by Step Guide

    Password incorrect, please check your user ID and password (-7) Similar error message when trying to login to your User Account on our website: These error message are common when trying to login...

  •   Does ON1 support tethered shooting?

    Unfortunately all current and legacy ON1 Programs do not support tethered shooting.  In order to process your photos in our programs, you will need to copy the images from your camera's CF/SD card ...

  •   On1 Product Refund Policy

    We offer a full money back guarantee within 30 days of your purchase. If you have pre-ordered one of our products, the full money back guarantee begins 30 days after the release date of the product...

  •   How to use the Histogram in ON1 Photo RAW

    Please refer to the training video from Matt Kloskowski for more help on how to understand and use the Histogram properly. Click here to view the video.  For more help on how to use the current and...

  •   Is there a ruler tool in ON1 Photo RAW?

    Unfortunately we do not have ruler tool that appears on screen like Adobe Photoshop and other photo editing applications. However, there are several ways to check the size of an image within our ap...

  •   Can you upload to SmugMug from Browse?

    Unfortunately we do not have a feature to share or upload directly to SmugMug from Browse. You will only be able to share to the options below: Please note, the sharing icon in the lower right han...

  •   Will ON1 Run on the Linux OS?

    Unfortunately not. Our programs (Legacy, Current and future) are only compatible with the Mac and Windows Operating Systems. The full technical specifications for all of our programs can be found o...

  •   How to download and access Photo RAW 2018 Master Courses

    The Photo RAW 2018 Master Courses are now available for download!   Click Here to download the Pano & Stitching Master Course   Click Here to download the Masking and Blending Master Course  ...

  •   Does ON1 utilize multiple CPU cores?

    Yes. While most of the working tasks are assigned to your machine's GPU while you are doing your editing, our programs (Legacy and current) will utilize all available cores on your machine. It does...

  •   How to safely backup your system (Mac and Windows)

    If you are installing the beta version of ON1 Photo RAW 2018 on your machine, we highly recommend backing up your photos first. While we do not expect any catastrophic issues to occur it is conside...

  •   ON1 Plus - ON1 Photo RAW 2018 FAQs

    This article covers frequently asked questions of ON1 Plus members, if you're looking for the general ON1 Photo RAW FAQs please go here. ON1 Plus FAQs   As an ON1 Plus member am I entitled to a fre...

  •   How do I add a profile picture/personal photo to my account?

    Have you ever wondered how to choose a profile picture for your ON1 account?  Visit gravatar.com for instructions on adding your profile picture to the forum. At gravatar.com, you upload your grava...

  •   How Can I Add Favorites to my Plus Dashboard?

    The ON1 Plus Dashboard includes a convenient feature that enables you to add Favorites to your dashboard. Every individual post on the ON1 blog can be tagged as a "Favorite" and it will b...

  •   Still having trouble

    Still having trouble? If none of our troubleshooting steps have solved the problem, please contact ON1 Technical Support. Please provide information about your computer system, the troubleshooting ...

  •   ON1 Resize 10.5 System Requirements

    ON1 Resize 10.5 is the industry standard for image enlargements and features patented Genuine Fractals® technology, fractal-based interpolation algorithms—that quickly enlarge your images without l...

  •   Supported Lens Correction Profiles - ON1 Photo RAW

    Every lens performs differently. The shape of the lens elements, the size of the sensor and the aperture that is used all combine to create different distortion, chromatic aberrations and periphera...

  •   Is Effects included in the Photo RAW 2017/2018?

    Yes. The Effects module is included in ON1 Photo RAW. For more information on the modules and new features of the Photo RAW 2018 please see: ON1 Photo RAW 2018 Product Page ON1 Photo RAW Training P...

  •   How do I Print?

    All you need to know about printing can be found by going to this page! We would highly recommend checking out these videos from Liz LePage on how to use ON1 Photo RAW 2017 for all the different as...

  •   How do I Print?

    All you need to know about printing can be found by going to this page! We would highly recommend checking out these videos from Liz LePage on how to use ON1 Photo RAW 2017 for all the different as...

  •   Is there a text function in the Photo RAW?

    Unfortunately, there is currently no text function in ON1 Photo RAW 2018. If you are adding text to your image, you will need to do so in another application or create a PSD or TIFF file with the t...