All Support Articles

  •   Uninstaller is Damaged - Mac ONLY

      **Important Note for Mac OS Sierra users** We are investigation a signing issue with the uninstaller and the new Seirra OS from Apple. We will be updating the uninstaller when a solution is avail...

  •   Product Downloads for ON1 Owners

      Installation Instructions do require you to turn off your virus protection program. Please DO NOT use the below download links if you are interested in a trial version of the products. If you ...

  •   I receive an error "The license has already been used (-23)/(-115)"

      Under the ON1, Inc. license agreement, the license allows for installation and activation on two computers (either Mac or Windows). If you are receiving the -23 or -115 error, please complete the...

  •   Academic, Military, and Government Discounts

    ON1, Inc. is proud to offer Academic, Military, and Government discounts for all products we offer, this includes ON1 Plus!   How do I qualify?  (choose one of the below options) Send an email fro...

  •   How to use the Histogram in ON1 Photo RAW

    Please refer to the training video from Matt Kloskowski for more help on how to understand and use the Histogram properly. Click here to view the video.  For more help on how to use the current and...

  •   Is there a ruler tool in ON1 Photo RAW?

    Unfortunately we do not have ruler tool that appears on screen like Adobe Photoshop and other photo editing applications. However, there are several ways to check the size of an image within our ap...

  •   Can you upload to SmugMug from Browse?

    Unfortunately we do not have a feature to share or upload directly to SmugMug from Browse. You will only be able to share to the options below: Please note, the sharing icon in the lower right han...

  •   Will ON1 Run on the Linux OS?

    Unfortunately not. Our programs (Legacy, Current and future) are only compatible with the Mac and Windows Operating Systems. The full technical specifications for all of our programs can be found o...

  •   How to download and access Photo RAW 2018 Master Courses

    The Photo RAW 2018 Master Courses are now available for download!   Click Here to download the Pano & Stitching Master Course   Click Here to download the Masking and Blending Master Course  ...

  •   Does ON1 utilize multiple CPU cores?

    Yes. While most of the working tasks are assigned to your machine's GPU while you are doing your editing, our programs (Legacy and current) will utilize all available cores on your machine. It does...

  •   How to safely backup your system (Mac and Windows)

    If you are installing the beta version of ON1 Photo RAW 2018 on your machine, we highly recommend backing up your photos first. While we do not expect any catastrophic issues to occur it is conside...

  •   ON1 Plus - ON1 Photo RAW 2018 FAQs

    This article covers frequently asked questions of ON1 Plus members, if you're looking for the general ON1 Photo RAW FAQs please go here. ON1 Plus FAQs   As an ON1 Plus member am I entitled to a fre...

  •   How do I add a profile picture/personal photo to my account?

    Have you ever wondered how to choose a profile picture for your ON1 account?  Visit gravatar.com for instructions on adding your profile picture to the forum. At gravatar.com, you upload your grava...

  •   How Can I Add Favorites to my Plus Dashboard?

    The ON1 Plus Dashboard includes a convenient feature that enables you to add Favorites to your dashboard. Every individual post on the ON1 blog can be tagged as a "Favorite" and it will b...

  •   Still having trouble

    Still having trouble? If none of our troubleshooting steps have solved the problem, please contact ON1 Technical Support. Please provide information about your computer system, the troubleshooting ...

  •   ON1 Resize 10.5 System Requirements

    ON1 Resize 10.5 is the industry standard for image enlargements and features patented Genuine Fractals® technology, fractal-based interpolation algorithms—that quickly enlarge your images without l...

  •   Supported Lens Correction Profiles

    Every lens performs differently. The shape of the lens elements, the size of the sensor and the aperture that is used all combine to create different distortion, chromatic aberrations and periphera...

  •   Is Effects included in the Photo RAW 2017?

    Yes. The Effects module is included in the Photo RAW 2017. For more information on the modules and new features of the Photo RAW 2017 please see: ON1 Photo RAW 2017 Product Page ON1 Photo RAW Train...

  •   How do I Print?

    All you need to know about printing can be found by going to this page! We would highly recommend checking out these videos from Liz LePage on how to use ON1 Photo RAW 2017 for all the different as...

  •   How do I Print?

    All you need to know about printing can be found by going to this page! We would highly recommend checking out these videos from Liz LePage on how to use ON1 Photo RAW 2017 for all the different as...

  •   Is there a text function in the Photo RAW 2017?

    Unfortunately there is no text function in the new Photo RAW 2017. If you are adding text to your image, you will need to do so in another application or create a PSD or TIFF file with the text. On...

  •   ON1 Effects 10.5 System Requirements

    Here are the complete system requirements needed to run ON1 Effects 10.5:     * Note: ON1 Effects 10.5 can be installed on up to 5 machines, both Mac and Windows.      

  •   ON1 Effects 10.5 System Requirements

    Here are the complete system requirements needed to run ON1 Effects 10.5:     * Note: ON1 Effects 10.5 can be installed on both Mac and Windows, and on up to 5 machines.      

  •   Loyalty Rewards for ON1 Photo 10

    * IMPORTANT NOTE * Please note, each preset pack will install the bonus items in a specific place. For example, Effects presets will install into the Effects module while the Develop presets will i...

  •   ON1 Plus Forum Discussion Policy

    The ON1 Plus forums are a friendly place for community discussion. Please treat others in the forums with the same respect you give your friends and family. ON1 Plus is your photo club — a place to...

  •   Important Notice for ON1 Effects 10 Owners

    The ON1 Effects 10.5.2 update corrects an issue with our software licensing activation system.  It includes all the improvements from versions 10.5, 10.1 as well as 10.0.1 and 10.0.2. It is recomme...

  •   Important Update for ON1 Resize 10 owners

      The ON1 Resize 10.5.2 update corrects an issue with our software licensing activation system.  It includes all the improvements from versions 10.5, 10.1 as well as 10.0.1 and 10.0.2. It is recomm...

  •   Important update for ON1 Photo 10 owners

      The ON1 Photo 10.5.2 update corrects an issue with our software licensing activation system.  It includes all the improvements from versions 10.5, 10.1 as well as 10.0.1 and 10.0.2. It is recomme...

  •   Important Notice for Owners of Photo Tune/Intellihance Pro

    As of April 1, 2017, older versions of Photo Tune and Intellihance Pro will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Photo 10.5!     Important Note: You can c...

  •   Important Notice for Owners of Photo Essentials

    As of April 1, 2017, older versions of Photo Essentials (1/2/3/4) will no longer be supported or be able to be installed.   Get a FREE upgrade to ON1 Photo 10.5!     Important Note: You can contin...