User Account and Activation

  •   My Account FAQs

    What is a "User Account"? A user account is a feature from ON1 which will allow you to be able to view and manage product downloads for all of your purchased products and bonus items.   W...

  •   ON1 Photo RAW Activation Error (-4) (-7) (-8) (-11) or (-13)

    To activate ON1 Photo RAW, you will need to sign in with the same email address that your copy of ON1 Photo RAW is registered to. Your password is the same password that you use to login to your ON...

  •   Where Can I Download My Products?

    ON1 owners can download all past purchases and bonus content from inside their User Account on the ON1 site by logging in and going to MY ACCOUNT < PRODUCTS.       Clicking on your Products wi...

  •   -7 error Password Incorrect - ON1 Photo RAW

    IMPORTANT: Make sure you are signing-in to ON1 Photo RAW with the same email you used to purchase ON1 Photo RAW (2017/2018/2019) with. This error message indicates you are not using the correct pas...

  •   How Do I Add a Profile Picture/Personal Photo to my Account?

    Visit gravatar.com for instructions on adding your profile picture to the forum. At gravatar.com, you upload your gravatar and create your profile once, and then when you participate in any Gravat...

  •   How Do I Reset My Password?

    You can reset your password from the sign in page on the ON1 site. Here, you'll find a "Forgot your password?" link:     This will bring you to the "Forgot your password?" page...

  •   How Do I Update My Account Details?

    ON1, Inc. offers user accounts for customers to login to view and manage their products.  For ON1 Plus members, this is how you view your coaching, training, and videos. Click here to get to the O...

  •   How Do I Update My Email Address?

    You can make basic changes to your account information, including your email address, password, and notifications from the My Account page.     On the Account page, update your contact and login d...

  •   How Many Activations / Installations Come With ON1 Photo RAW?

    ON1 Photo RAW will activate and install on 5 machines- Mac, Windows, or a combination of both. You can manage your activations from the Products section inside of your account.   ON1 Photo RAW can ...

  •   How to deactivate/reset all seats for ON1 Photo RAW

    How to deactivate on a single machine: You will be able to deactivate on a single machine by going to Help > Sign-Out.  This will remove the activation from this machine and free up one seat on...

  •   How to fix the -7 Error - A Step by Step Guide

    Password incorrect, please check your user ID and password (-7) Similar error message when trying to login to your User Account on our website: These error message are common when trying to login...

  •   How to Install and Activate ON1 Effects 2019

    ON1 Effects 2019 Install Instructions Step 1 - Download: Download the installer. The download will automatically begin and be saved to your Downloads folder: Make sure to wait for the download to...

  •   How to Install and Activate ON1 Photo RAW 2018.5

    Updated December 19th 2018  If you are able to login to your User Account on our website, you are ready to install and activate the new Photo RAW. The links on this page have been updated for the F...

  •   My Older Products Are Not Showing in My User Account Online.

    This only pertains to products before the Suite 9 family was released in 2014.  As of Fall 2014, ON1, Inc. is pleased to present online User Accounts for customers to manage and view their products...

  •   My Password Won't Work – The Installer Window is Shaking (Mac)

    When installing ON1 Photo RAW on a Mac, you may be asked for a User Name and Password during the installation process.   The User Name and Password you will need to enter in the installer window i...

  •   Offline Activation - ON1 Photo RAW 2019

    If you are installing ON1 Photo RAW 2019 on a machine that is not connected to the internet or on a travel laptop that does not have constant internet access, you will be able to activate the progr...

  •   Offline Activation for ON1 Photo RAW

        Offline Activation Steps for ON1 Photo RAW: To activate the ON1 Photo RAW on a machine that is not connected to the internet, you will need to first login to your user account on a machine that...

  •   ON1 Photo 10 Asks For Activation Each Time (Windows)

      Please make sure you are running the most up to date version of the Photo 10.5.2 to resolve this problem. You will be able to download and install from the link below: http://ononesoft.cachefly.n...

  •   PHOTO 10 ACTIVATION - SOAP CONNECTION TIMED OUT

    If you were receiving the error message below when trying to activate the new Photo 10 please try activating again. This issue has been fixed.  We apologize for this inconvenience.