Kahlie

  • Total activity 979
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Activity overview

Latest activity by Kahlie
  • Kahlie commented,

    Official comment

    Take a look at this page for some info on what's coming next: https://www.on1.com/products/

  • Kahlie commented,

    Hi Gerry, I've taken a look back through your requests. I recommend submitting your idea to the ON1 Photo RAW Project Page, as this is where our developers look for ideas for future updates: https:...

  • Kahlie created an article,

    Who is FastSpring?

    "FSPRG” is showing up on my bank, credit card, or financial statement. FastSpring is a Merchant of Record for ON1 and acts as an authorized reseller of software products and services. FastSpring i...

  • Kahlie created an article,

    I placed an order. Why didn’t I receive my product?

    I placed an order. Why didn’t I receive my product? Electronic products are delivered through an email containing download links or instructions to navigate to a specific web address in order to do...

  • Kahlie created an article,

    How do I apply a coupon to my order?

    If you have received a coupon, you will be able to enter it during checkout by clicking the "Enter Promotional Code" link located at the top of the order screen. *Please note, some coupons can not...

  • Kahlie created an article,

    Why am I being charged sales tax?

    Why am I being charged sales tax? We are required by law to charge sales tax where applicable. We use a partner called FastSpring to manage and collect payments. As a Merchant of Record for thousan...

  • Kahlie commented,

    Official comment

    Hi Robert, That "key code" is a coupon code that must be entered during the time of purchase.

  • Kahlie created an article,

    How to Get a Copy of an Order Invoice?

    How to Get a Copy of Your Order Invoice/Receipt View your Order History from the My Account page.   You'll be taken to the Orders page where you can view your Order History or Manage your Subscrip...

  • Kahlie created an article,

    How to Activate

    Activation Activation for our products is tied to the email address and password that you use for your ON1 account.  If you have purchased, you can activate your copy of ON1 software by launching t...

  • Kahlie created an article,

    How to Deactivate

    Deactivation A single license can be deactivated inside of the application you are currently signed into. To deactivate, navigate to the Help menu from the top navigation toolbar. Then select "Sign...