How can we help?
Promoted articles
-
ON1 Photo RAW 2020.5.1 Release Notes & Download
ON1 Photo RAW 2020.5.1 Version 2020 (14.5.1.9231) — July 9th, 2020 *Note ON1 PHOTO RAW 2020.5.1 is a FREE update for all owners of ON1 Photo RAW 2020 Welcome ON1 gives you control of your photography and what matters to you – it’s Photography Your Way. ON1 is an open system giving you control ...
See Article -
ON1 PHOTO RAW 2020.1 - New: Single Image Edit Mode
BRAND NEW FEATURE IN ON1 PHOTO RAW 2020.1 Single Image Edit Mode Click the + Button to open the new Getting Started Dialogue THIS WINDOW WILL THEN OPEN Edit a Single Photo: clicking this button will give you the MacOS or Windows file-selection dialog, where you can navigate to a specific ph...
See Article -
ON1 PHOTO RAW 2020.1 - New Standalone Functionality
We highly recommend watching this new video covering the new features: 'What's New in 2020.1 with Dylan Kotecki' New Standalone Functionality Single Image Edit Mode Single Image Edit Mode – If you just want to quickly edit one photo, this mode makes getting in and out a breeze. Just drag the pho...
See Article -
ON1 PHOTO RAW 2020 - The Best Computer for Photo Editing
The Best Computer for Photo Editing I see this all the time. I need to get a new computer, but I don’t know where to start. So what is my advice on buying a computer for photo editing? When it comes to buying a computer for photo editing, there’s A LOT to consider. One of the easier choices is ...
See Article -
ON1 360 FAQs
Frequently Asked Questions About ON1 360 About ON1 360 What is ON1 360? ON1 360 is a new end-to-end photography workflow solution for capturing, editing, and accessing photos seamlessly between multiple computers and mobile devices using ON1 Photo RAW and the new ON1 Photo Mobile. It is a new way...
See Article -
ON1 Photo Mobile FAQs
ON1 Photo Mobile A Pro-Grade Camera & Raw Processor in the Palm of Your Hand Q: Where can I download the ON1 Photo Mobile app? A: Download ON1 Photo Mobile on the Apple App Store or Google Play Store. Q: How much does the ON1 Photo Mobile app cost? A: The ON1 Photo Mobile app is free! Q...
See Article -
Catalogs and Caches - ON1 Photo RAW 2020
Catalogs and Caches - ON1 Photo RAW 2020 One of the significant differences between ON1 Photo RAW and other raw processing applications is the fact that you don't have to import your photos to browse and edit them. Photo RAW lets you get to work faster after a shoot and gives you more flexibility...
See Article -
Lightroom Migration Tool - ON1 Photo RAW
ON1 Photo RAW Adobe® Lightroom® Migration FAQ In 2017 we added support for basic migration for Adobe® Lightroom® catalogs. This migrated folders and photos as well as basic collections and metadata. It could also create copies of edited photos with the Lightroom® edits processed or “burned” in...
See Article -
How to Install, Save, Manage and Back Up Presets in ON1 Photo RAW 2019 & 2020
This article applies to ON1 Photo RAW 2018, ON1 Photo RAW 2019 and ON1 Photo RAW 2020. For help installing and managing presets in Photo RAW 2017 or Photo 10.5, please click here. The Complete Guide to Preset Management in ON1 Photo RAW 2018.5, 2019 & 2020 This article includes instructions on ...
See Article -
How to submit a problem to ON1 Tech Support - A Step-by-step Guide
Our QA and Technical Support team is committed to identifying, documenting and resolving all known and unknown issues in all versions of our applications so these issues can be fixed in future free updates. In order to do so efficiently it is important to gather certain information from your mach...
See Article -
Troubleshoot Slow Performance, Hanging, Freezing or Crashing - All ON1 Programs
Windows: 1. Please make sure your machine meets the minimum system requirements. 2. Update your video card driver. (Windows only) And make sure the app is set to run off the dedicated GPU. 3. Once you have updated your video card driver, we recommend reinstalling the program. Download the most cu...
See Article -
Blank or Black Preview in ON1 Applications
Blank or Black Previews in the ON1 applications are usually the result of out-dated or unsupported video cards. You can check the driver details in your ON1 Log file by going to the Help menu in the Application:Help>Show ON1 Log. If you go to the end of the log file, you should see something sim...
See Article -
How to add the Apple Photos Extension for Photo RAW
The following article will show you how to add the Apple Photos Extension for ON1 Photo RAW. To get started please open your System Preferences > Extensions. Next, please select the Photos application on the left and make sure the Photo RAW Extensions are checked: After checking these options ...
See Article -
"OpenGL 3.3 and Later is Required" - How to Update Video Card Driver (Windows Only) - Photo RAW
If you are receiving the "OpenGL 3.3 and later is required for this application to run" error message when launching or installing Photo RAW, please make sure your machine meets the minimum requirements listed here. If you are not sure whether or not your GPU supports Open GL 3.3 or above, plea...
See Article -
All about Keywords in ON1 PHOTO RAW 2020.1
What are keywords and why should you use them?: A keyword is a word or series of words that serve as an indicator or tag that can be applied to a photo. These can be searched allowing quick sorting and filtering of images in a large catalog. They can help easily organize photos based on any cu...
See Article -
ON1 PHOTO RAW 2020 GPU Rendering: Black previews, Export Failures & More
New with ON1 PHOTO RAW 2020 we have made performance enhancements to better utilize higher end graphics cards. Having changed how ON1 PHOTO RAW 2020 now utilizes the GPU, this can also affect output and performance when lower end Intel chipsets are uses or older video cards that do not have curr...
See Article -
ON1 PHOTO RAW 2020 Missing Plugins in Photoshop CC
If for some reason your plugins are not appearing in Photoshop after installation you can manually move or copy/paste them from the following location: Mac: Goto the Applications folder/ ON1 PHOTO RAW 2020/ Plugins folder. In here there are folders containing each plugin. (go into each folder her...
See Article -
ON1 PHOTO RAW 2020 Missing Plugins- Photoshop Elements 2020
If for some reason your plugins are not appearing in Photoshop Elements after installation you can manually move or copy/paste them from the following location.(Make sure Photoshop Elements is closed when you do so) Mac: Goto the Applications folder/ ON1 PHOTO RAW 2020/ Plugins folder. In here ...
See Article -
Crashing on Windows- How To Check Event Viewer Details (Windows Only)
If the ON1 application is crashing, you can find more specific details in the Event Viewer. In your Search Bar type Event Viewer. Then goto WindowLogs >Application There should be some Errors that are being listed. Make Sure you are sorting by date/time. Look for a red Error! line. Double click o...
See Article -
Activation Error -7 : Password incorrect, please check your user id and password (-7)
This error message indicates you are using a valid email address that is in our system, but you are not entering the password correctly. If you have more than one email address on file with us, this can trigger the (-7) error as well. To fix this error message, you will need to enter the correc...
See Article -
⭐ ON1 User Guides
Current Products: To download the PDF version of the User Guide, simply click on the PDF link and the PDF file will automatically be saved to your Downloads folder. ON1 Photo RAW 2020.5 (English) — Web Version | PDFON1 Photo RAW 2020 (Español) - Web Version | PDF ON1 Photo RAW 2020 (Français) ...
See Article -
⭐ Product Downloads for ON1 Owners
Installation instructions do require you to turn off your virus protection program. Please DO NOT use the below download links if you are interested in a trial version of the products. If you are experiencing trouble downloading from this page, please try using a different internet browser. Ma...
See Article