Troubleshooting

General

• Download Problems Auto-Update
• How to submit a problem to ON1 Tech Support - A Step-by-step Guide
• Troubleshoot Slow Performance, Hanging, Freezing or Crashing - All ON1 Programs
• How to Install ON1 Products
• How to Manually Uninstall ON1 apps
• Blank or Black Preview in ON1 Applications

See all 47 articles

ON1 PHOTO RAW 2023

• Windows Install Error: vulkan-1.dll was not found : Entry Point not found - ON1 PHOTO RAW 2023
• HOT TOPIC: Video Card Requirements for ON1 Photo RAW 2023
• HOT TOPIC- Unexpected Results Using New Healing/Retouch Tools- 2023.1 Update

Professional Plugin Bundle 2022

• Capture One DNG Colors Do Not Match Original RAW
• ON1 Plugins are are not showing in Photoshop CC 20xx (Mac Only)
• Where's My HDR Plugin? - It's Not Installed In My Apps
• How To Remove Older Plugins From Photoshop & Lightroom (Mac Only)

ON1 PHOTO RAW 2022

• Images & Files not appearing in Browse (Mac Only)
• RAW File Support- New Cameras: Canon, Nikon, Olympus etc
• ON1 PHOTO RAW 2022.5 Tech Specs
• Supported File Types and Camera models for ON1 Photo RAW 2022.5
• Supported Lens Correction Profiles - ON1 PHOTO RAW 2022.5
• Images not appearing from common locations like Desktop, Pictures & Removable drives - ON1 PHOTO RAW 2022 (Mac Only)

See all 11 articles

ON1 Photo RAW 2021

• Plugins Missing from Photoshop on new M1 Macs
• Apple Compatibility With New Mac M1 Hardware
• Supported RAW Cameras & File Formats - ON1 Photo RAW 2021
• Supported Lens Correction Profiles - ON1 PHOTO RAW 2021
• ON1 PHOTO RAW 2021 - The Best Computer for Photo Editing
• Apple Photos - Launch issues in macOS 11 Big Sur

See all 11 articles

ON1 Photo RAW Cloud Sync (Formerly 360)

• 360 stops working after uninstalling ON1 PHOTO RAW 2021 and going back to ON1 PHOTO RAW 2020
• ON1 Photo RAW Cloud Sync (formerly called 360) Routine Maintenance Schedule

ON1 Photo RAW for Mobile

• My Computer doesn't show up in Cloud Sync on Mobile Devices
• Android Device Support
• Where are my photos stored in ON1 Photo RAW for Mobile on my device?
• ON1 Photo RAW for Mobile is not available in the Google Play Store

ON1 NoNoise AI 2021

• ON1 NoNoise AI 2021 - Lightroom Edit In>NoNoise Plugin Fails
• ON1 NoNoise Warning Dialogue - "This Photo has been edited with another version of an ON1 application"
• ON1 NoNoise AI 2021- Application Crashes

ON1 Portrait AI 2021

• Portrait AI Installation Error-The code execution cannot proceed because VCRUNTIME140_1.dll was not found

ON1 Photo RAW 2020

• Mac OS 11 Big Sur Compatibility
• Error 256, Unsupported Image Icon with JPG images
• ON1 PHOTO RAW 2020/2021 Missing Plugins in Photoshop CC
• Delete Settings File
• ON1 PHOTO RAW 2020 GPU Rendering: Black previews, Export Failures & More
• ON1 Photo RAW 2020 Technical Specifications

See all 13 articles

ON1 Photo RAW 2019

• macOS 10.11 Support and ON1 Photo RAW 2019.6
• Supported File Types and Camera Models - ON1 Photo RAW 2019
• Troubleshooting Slowness in ON1 Photo RAW 2019
• ON1 PHOTO RAW 2019.5 Dynamic Preview Quality
• Borders, Vignettes & Textures do not apply correctly in 2019.5
• Unable to Close the First Run Dialog When Launched from Photoshop on Windows 2019.5

See all 8 articles

Earlier Versions of ON1 Software (2018, 2017, ON1 Photo 10.5, Etc)

• ON1 Photo RAW 2018.5 - Release Notes
• "OpenGL 3.3 and Later is Required" - How to Update Video Card Driver (Windows Only) - Resize 2018
• "OpenGL 3.3 and Later is Required" - How to Update Video Card Driver (Windows Only) - Effects 2018
• ON1 Effects 2018.5 Installation Instructions
• ON1 Effects 2018.5 Release Notes
• ON1 Photo RAW 2017/2018 - Troubleshoot Launching Problems

See all 50 articles