ON1 Product Improvement Program

We believe that the best products are made by listening to our customers. We use many methods to gather your ideas and feedback including: emails, surveys, direct conversations, market analysis and the Product Improvement Program.  The Product Improvement Program is built into our software and gathers information about how our software is used. It is the most accurate way for us learn what features are important to you and how our products fit into your workflow.

Enrollment in the program is voluntary. When you participate, we collect basic information about how you use our programs and basic information about your computer. This information helps us learn what features are important to you and how we can make our software easier to use. No personal information is collected and you will not be contacted.

You can choose to participate in the Product Improvement Program the first time you launch an ON1 product. You can change your participation later, just click the Help menu, then Help Improve ON1 Products.

Frequently Asked Questions

How does it work?

When you choose to participate, your computer will store information about how you use ON1 products and then periodically will automatically send this information to ON1. This information is anonymous and encrypted for security.

Will you collect information about other programs on my computer?

No, we will only collect information about the ON1 product(s) you have explicitly opted-in to collection information on. We don’t know anyting about your other programs or how you use them or what websites you visit.

If I choose to participate, can I opt out later?

Sure. You can stop or start your participation any time. Simply go the the Help Menu and select Help Improve ON1 Products.

Is this spyware?

No. Spyware works without our knowledge or consent and generally doesn’t give you the option to turn it off. The ON1 Product Improvement program requires your explicit permission and the privacy policy states exactly what imformation we track, how we use it and who gets to see it. And you can opt out at any time.

How does ON1 protect my privacy if I choose to participate?

The data collected is anonymous. It contains no contact information, such as your name, address, or phone number. We don’t know who you are. We do generate a random number identifier for your computer so we can understand the frequency that a feature is used only.

Privacy Statement for the ON1 Product Improvement Program

Updated 6 Feb 2013

ON1 is committed to protecting your privacy. This privacy statement explains the data collection and usage for the ON1 Product Improvement Program. This statement does not apply to other online or offline ON1 sites, products, or services.

Collection and Use of Information

When you participate, we collect basic information about how you use our programs and basic information about your computer. This information helps us learn what features are important to you and how we can make our software easier to use. No personal information is collected and you will not be contacted.

You can choose to participate in the Product Improvement Program the first time you launch an ON1 product. You can change your participation later, just click the Help menu, then Help Improve ON1 Products.

Information Collected

•What country your computer is located in. This is helpful for us to determine what languages to support and test in.

•Basic information about your computer. This includes the operating system, how much RAM you have and how large your display is. This information helps us to determine our minimum system requirements. We always want to move forward and use the most up-to-date technologies but we can’t move so fast that our user’s computers will be unsupported.

•Which components or features of the software are used, how frequently and for how long. This information is important because it helps tell us what features are imporant to you. If a feature is rarely used it may be hard to use or not relavent and that is good for us to know. Or if a feature is used all the time but takes a long time to use, maybe we can make it faster or provide better training.

•Which host applications you access our software from, such as Adobe Photoshop, Lightroom or Apple Aperture. This information helps us to understand how we fit into your workflow.

We do generate a unique random number identifier that is stored on your computer. This identifier is randomly generated and does not contain any personal information and is not used to identify you. We use this identifier to determine how common an action is. For example if you use a feature 100 times that needs to be identified differently from 100 people using the same feature once each.

We use the information gathered, in conjunction with survey results and your feedback to improve our software. We may share this information with partners, but the information cannot be used to identify you.

The information that is collected by or sent to ON1 may be stored and processed in the United States or any other country in which ON1 or its agents maintain facilities. ON1 may disclose this information if required to do so or in the good faith belief that such action is necessary.

Changes to this Statement

ON1 may occasionally update this privacy statement. When we do, we will also revise the “last updated” date at the top of the privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the information we collect.

For More Information

ON1 welcomes your comments regarding this privacy statement. If you have questions or concerns please email cs@ON1.com

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