We care about your satisfaction. If you’re unhappy with your software purchase within 30 days, we’ll gladly refund you. For pre-orders, the refund period starts 30 days after the product’s release.
For ON1 Everything subscriptions, you can receive a full refund if you cancel within 14 days of your order. After that, the payment is non-refundable, and your service will continue until the end of the term.
At ON1, we want you to have the best possible experience. If you’re facing any issues with our photo editing software and have been in touch with our support team, we’re here to help. Even if you’re outside the 30 days, we can extend the money-back guarantee in these cases. Our dedicated team will work with you to resolve any problems quickly, so you can get back to photographing then editing your photos with ease.
To request a refund, please contact ON1 Support.