We offer a full money-back guarantee within 30 days of your purchase on software applications purchased through our online store. If you have pre-ordered one of our products, the full money-back guarantee begins 30 days after the release date of the product.
For all ON1 Cloud Sync (360) purchase options, if you cancel within 14 days of your order, you will receive a full refund. If you decide to cancel after 14 days, your payment is non-refundable and your service will continue until the end of the term.
Also, please be advised that if you are having trouble with one of our programs and have been working with our support team, we will be able to extend the money-back guarantee, even if you are a bit outside of the 30 day period. Our team is committed to working with you to get the program up and running as quickly as possible so you can get to editing your photos.
To request a refund, please contact ON1 Support.