Fixing Common Sign In Issues

Having trouble signing in?

To sign in to your account on the ON1 website, click the "Sign In" link in the top right corner of the navigation bar.

To sign in to the desktop application, follow these steps:

1. When you first launch the app, click the "Sign In" button in the main sign-in window.
2. If the sign-in window doesn't appear, go to the top toolbar, open the "Help" menu, and select "Sign In" from there.

Check your email address

Please ensure that you are typing your email address correctly into the website or application. If you have multiple email addresses registered, try entering any other email address that you might have on file.

Typo in your email address?

If you entered an incorrect email address when purchasing, please contact ON1 Customer Support with your ON1 order number.

Check your password

Make sure the Caps lock and Num lock keys are off when typing in your password. If you are copying and pasting your password from another location, try typing in your password manually instead.

Forgot your password?

Request a password reset on this page.

Are you signing in to the right application?

We offer several products, so make sure you have downloaded and launched the version you own. You can view and download your products here. If you have a subscription, download your apps from your Subscriptions page.

Receiving an error message?

View fixes for common error codes such as -4,-7,-13, and -16 on this page.

Still having trouble?

Contact ON1 Customer Support here.